Monitoring Co-Ordinator

At Trinity Fire & Security, we’re more than just experts in safety and security — we’re a supportive team with a shared purpose: protecting what matters most to our customers.

We’re looking for proactive individual with excellent attention to detail to join our service hub as a Monitoring Co-Ordinator. In this role you will be responsible for reviewing and actioning signals received from intruder alarms, fire alarms and CCTV systems.

You will be working with Trinity colleagues and customers nationwide to solve queries, apply for new monitoring accounts, maintain existing accounts and monitoring records. 

This role can be home or office based. Ideal locations would be close to our Abingdon office (OX14 1RL) or in the North of England. Working hours are 8.30am to 5pm, Monday to Friday.

What will you be doing:

• Complete daily, weekly and monthly checks of monitored accounts using portals

• Record information within Alarm / CCTV and other monitored operations

• Regularly liaise with Trinity colleagues, clients, the emergency services and other services as part of the monitoring duties. 

• Maintain and update various logs

The skills we're looking for:

• Strong communication in order to work successfully with customers, manufacturers & internal Trinity staff. 

• Excellent problem solving  

• Good teamwork

• Attention to detail

• Ability to use initiative

• Excellent organisation

Why You’ll Love Working Here

• 23 days’ holiday (increasing with length of service), plus bank holidays.

• Pension scheme to support your future

• Life assurance

• Access to our Employee Assistance Programme for your wellbeing.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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